Exactly about Some answers to concerns you may have

Yearly Statements

Yearly Statements are delivered down in September of every 12 months to your target we hold for you personally. That is one of several good explanations why you should tell us if the contact information modification.

The declaration will take care of the time through the preceding September to August regarding the present 12 months. The statement lists transactions through the duration at issue, the relevant rate of interest, while the stability outstanding – including any arrears. It’s important to keep in mind that the declaration is actually for information purposes rather than a need for re payment.

Change of circumstance

Should there be a big change of scenario – including title or target change – please send us the revised details, composing towards the target placed in the connections page. If you’re struggling to make your repayments because of a modification of situation, please give us a call on 0333 004 5045 to go over the problem in detail.

If, at any right time, your revenue falls below the limit degree founded for loan repayments because of the federal federal Government and you intend to connect with defer your instalments, please contact us on 0333 004 5045. The earnings limit for the 2019-2020 scholastic year is ?32, 347 (comparable to ?2,695.58 each month).

Please be aware that deferment may be backdated as much as 90 days, at our discernment, meaning that three or less re payments may not be categorized as arrears in case your application that is deferral is because of the figuratively speaking Company.


So that you can manage your problem as quickly and efficiently possible, please contact us on 0333 004 5045. If you want to just simply take issues further, please deliver your written grievance to:

Thesis Servicing PO Box 141 Caerphilly CF83 9BX

We’re going to issue a form that is complaint you to complete and get back, in accordance with our complaints procedure, that will be available on request.

Information Demand

In the event that you need reprints of formerly gotten papers under s77/78 regarding the credit rating Act 1974, please send a cheque payable to Thesis Servicing for the amounts that are following

Copies of initial loan agreements: ?1

Annual Statement reprints: ?1

You’ll be able to produce a Data topic Access request use of your individual information and we shall maybe not ask you for with this demand. Nevertheless, we might charge a reasonable fee if your demand is obviously unfounded, repeated or extortionate. Month we will respond within one. If for example the demand is specially complex or perhaps you are making a true quantity of demands, we might expand this era by a further two calendar months and now we shall explain our reasons.

Take note that people may request you to offer us with extra paperwork to confirm your identification before we action your demand. This might be to make certain our company is coping with the correct specific as well as for Anti-Money Laundering purposes. We are going to inform you whenever we ask for the information if it is a statutory or contractual requirement to offer us the information and knowledge additionally the effects of maybe not supplying the information.

You could make your request on paper to Thesis Servicing, Po Box 141, Caerphilly, CF83 9BX. Instead you may give us a call on 03330 045045.


Every year, the federal government establishes earnings limit, below which education loan repayments may be deferred by (duplicated) one-year durations. Deferment acceptance choices are taken by the figuratively speaking Company upon application and an innovative new application is necessary for every period that is 12-month.

The earnings limit for deferment is scheduled every year at 85% of typical earnings that are national. The earnings threshold for the 2019-2020 educational 12 months is ?32, 347 (equal to ?2,695.58 every month). The calculation is manufactured on a basis that is gross includes many kinds of earnings, such as for example wage, bonus re payments, leasing earnings and specific social protection advantages. Just the applicant’s earnings is taken into consideration.

If you’re presently maybe not in deferment and want to produce a deferment application, please contact us on 0333 004 5045. Applications for deferment could be made whenever you want. It is possible to request a deferment type that should be delivered back into the scholar Loans Company, along with different papers noted on the shape. Please be aware that deferment will not be effective until verified because of the learning student Loans Company. Planned month-to-month repayments carry on become due until the job happens to be accepted. Interest fees continues to accrue in deferment.

If you should be currently in deferment, a renewal form is likely to be provided for you eight months ahead of the end associated with deferment duration. It four weeks before the end of your deferment period, please contact us to request a form if you have not received.

Deferment application advice

The application ought to include your finished deferment type and photocopies of the evidence – try not to deliver initial copies as they’re not going to be came back. You will need to offer proof your revenue for the past a couple of months including any advantage re re payments. All evidence supplied must obviously show your name to verify you whilst the receiver. Appropriate paperwork to guide the job includes:

Earnings from Employment:

  • Payslips going back three months (all work frequencies) – photocopies just – don’t deliver originals. The Student Loans Company cannot accept handwritten payslips.
  • Finalized and Dated company Letter on business headed paper confirming income that is gross the final a few months.
  • You can provide a copy of your latest Tax Submission (from previous January) if you are self-employed,. Online tax returns must certanly be 100% complete and also have been submitted. If you should be in the first 12 months of self-employment, a duplicate of the HMRC Registration page and a page from your own accountant or a duplicate of the monetary records to show web revenue are needed. More information are available in part 2 regarding the records supplied with your deferment pack.

Income from State Benefits:

  • A duplicate of one’s many present benefit award letter, dated within last year.
  • A duplicate of the Bank statement to exhibit advantages credited for your requirements.
  • More information and a listing of excluded advantages are available in area 2 regarding the records given your deferment pack.

Other Way Of help:

This part just needs to be finished in the event that you have an income from any of the other sources please refer to Section 3 of the notes included with your deferment ace cash pack for information on what you can provide; please send photocopies of the documents included with your application if you are receiving an income from any other source other than the income referred to in sections 1 or 2. As an example:

  • Third Party Support – finalized and dated page through the individual who supports you which states that the degree of help received doesn’t meet or exceed the month-to-month deferment limit value as mentioned above.
  • Earnings from savings – if you should be living off money from savings please supply a bank declaration to demonstrate enough stability to help your monetary commitments with an accompanying page confirming that the total amount can be your only revenue stream.
  • Maintenance Payments – copy of this upkeep contract page confirming the total amount of support supplied by the individual making the re payment to you personally.
  • Forward evidence that is photocopied, perhaps maybe not originals
  • Make sure to signal and date the job
  • Make sure you get back the shape into the learning student Loans Company, making use of the enclosed envelope





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